Saturday, January 26, 2013

Comcast Service

For whatever reason, the cable TV went out. I really dread whenever this happens because it usually means a ruined afternoon on the phone with the service desk. We put off calling until this afternoon. Before that we had unplugged and re plugged every connection we could think of and nothing helped. So, we tried not once, twice, three, but four times to finally talk to someone at Comcast who really knew what to do. And he really knew what to do. He was very patient and actually fun to talk to as we crawled around, behind, and in front of the TV and trying to figure out which one of the two remote controls was required. TV cabinets are great until it comes time to get at the back of them. We didn't remember that there was actually a digital adapter/box buried behind the TV and thought the remote sensor was the culprit. We were finally able to reboot the program channels - who knew you needed to use the volume up and down buttons - and got everything synced back to channel 3 or channel 4. The guy was so convinced that simple motion was all we needed to do, he even offered to call back in 15 minutes to make sure we were out of the woods. He was right, but we never got the phone call back. There is nothing more satisfying than to be successful in this type of endeavor, but I'm still annoyed it took so long and robbed me of my Saturday afternoon free time.

1 comment:

  1. I am apologize for the trouble but at the same time, I am happy to know that it is now resolved.

    I work for Comcast. Should you need more help in the future, I am here to help! :)

    Mark Casem
    Comcast Corp.
    National Customer Operations