Wednesday, April 2, 2014

Crate and Barrel Great Customer Service

Last month we had the interior of our tiny apartment painted. We picked out Benjamin Moore Southern Comfort as the color for all the walls and Persimmon as an accent color in the bedroom. We bought a salmon or coral colored bath mat, towels, and shower curtain to match what I thought was going to be a coordinated look. The Southern Comfort paint ended up being on the cool tone rather than warm tone side, and clashed terribly with the coral and green mat on the picture. Since we were ahead of ourselves with the towels - we washed them - we would not be able to change them. We rarely if ever return anything we purchase, but this time we thought a more subdued and neutral shower curtain was in order. So we brought it and the hooks back to Crate and Barrel. They were almost apologetic - no questions asked and extremely polite. There is actually a 90 day return policy. We are very happy with our new neutral shower curtain and credit for the shower curtain rings, but even happier with the great customer service at Crate and Barrel. As for the towels? I guess they'll just have to do. 




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