Next Day Blinds Service

Two years ago we had blackout shades installed in our condo windows by Next Day Blinds to help shut out the light at night, add insulation, and provide a nice decorative header. Nine years ago we had honeycomb shades installed on those same windows by the same company. Over time the white pull cords on the honeycomb shades are pretty dirty - and we have tried everything to clean them. And, one of the pull cords broke. So I requested a service call to have the one pull cord repaired, but also to replace all the white cords to freshen them up. Additionally, one of the blackout shades never hung right, so I also requested that it be rehung and straightened. So the service technician came and took down all the honeycomb shades and contacted the service center to see how to address the blackout shade because it was measured incorrectly in the first place - which is why it hung crooked. Usually, they just remake the shade, but the meterial we had is now out of stock. What that meant was that all five shades would now need to be replaced with a new fabric. After the tech left, we got a call yesterday from Edith who told us to go down to the showroom, find an alternate option, call her back, and keep the appointment we made next week to have everything rehung on the same day. So today we went to the showroom, got the color and pattern name and numbers, called Edith back, and are keeping our fingers crossed that everything goes as planned. Although it is an inconvenience, I’d like to say we have had positive experiences with Next Day Blinds. I’ll let you know if that changes next week.