Restoration Hardware Soap Dispenser Returned

We bought bathroom accessories at Restoration Hardware several years ago that included a soap dispenser. It has been oozing some ugly black sediment for quite some time. So we just kept cleaning it but weren’t happy with the result. We needed another dispenser so I gambled and purchased the same one that was on sale. This time it started oozing the same stuff almost immediately. So I contacted RH to let them know we were having this issue and see if they had other people concerned about the product. They said they hadn’t heard, but would exchange our new dispenser with another one. However, since I couldn’t find the documentation of purchase for the first one, they wouldn’t exchange that one. So the new dispenser arrived yesterday. I printed the UPS label they emailed and repackaged our “broken” one in the box they sent. We also put our other “broken one” in the same box to make a point. So now we have to mail the package back to RH this week. We rarely - if ever - return things. I’m really not sure it’s worth all the hassle. Thank goodness the box is small enough to carry.