Memorial Day Grubhub Exchange

We tried Uber eats delivery for Moby Dick for the first time about two weeks ago. It was great. Then we tried Grubhub for Greek Taverna last week. It was great. Since we have been cooped up in our condo since March 13, we have shifted little by little from eating exclusively at home to delivery from some of our favorite places. So yesterday we thought pizza from Assaggi would be a treat. I went to Grubhub to order and that all processed just fine. When it came time for the delivery we got a call from the driver that the restaurant was closed. I just assumed it meant the Italian part of the restaurant was closed - the pizzeria is located on the other side. Well, that was closed too. We felt so bad for the driver and asked how he could be compensated. He said not to worry about it and gave us the Grubhub customer service number to cancel the order. He would also be canceling the order on his end. We asked how this issue could happen. He said the restaurant didn’t “turn off the switch” on the app for the holiday. I then went to the Grubhub app and entered the issue. Within minutes I got a call that the order would be canceled and an email/text would be sent regarding the refund. It was a disappointment, but we ended up making our own pizza and a ravioli frozen dinner. I hope the next order goes better.