The Geico Experience

We are so happy to have our Subaru back! We were rear ended two weeks ago and the back end needed repair work. Luckily the driver had insurance and assumed all liability. Not having dealt with accidents, we have to say that Geico made the process easy to take given all the incredible inconvenience. And we are retired! As soon as the accident was reported the website was easy to navigate and we were kept up to date on everything - from making an appointment with the auto body shop, the rental car - handled through the auto body shop, the payments for the damage, and overall communication. I also had to submit a claim for a visit to the urgent care center, prescriptions, and copay. From the moment of impact I felt something in my neck. It’s still sore today but luckily it’s not worse than that. Hopefully it will resolve over time. We dropped the car off at Koons Chevrolet on Monday and it was ready today. The car looks brand new and was completely cleaned from top to bottom. The Koons experience, the Enterprise rental car experience, and the Geico experience were all very positive. I’m sure all of these folks must take courses in dealing with people who were involved in an accident and are stressed. Luckily we didn’t have to foot the bill - around $3000. But the last two weeks have worn on us. It could have been much worse and for that we are thankful. Now we can feel more comfortable driving back in our own car. 

Car Body Work Repair at Koons Chevrolet

We feel discombobulated again. We had to empty out our car to prepare it for auto body work due to a rear end collision. Luckily the other driver had insurance and assumes full liability. We selected Koons Chevrolet because it was convenient to us even though we have a Subaru. We remembered to take the garage door opener for the condo parking. So we drove over for a 9:30 appointment this morning and were taken care of relatively quickly. The arrangements had already been made for an Enterprise rental car through Geico. While waiting there were several trucks pulling in with new cars to unload. The technician met us and was surprised the back bumper was cracked open. It won’t be until Wednesday that we hear about next steps. It sounds like this process will take more than a week contingent upon getting the parts required. We then were picked up by enterprise and got a Toyota Rav. It’s always weird getting in to an unfamiliar car - especially since we currently don’t have keyless entry and need to remember to step on the brake and push a button. We don’t like driving around in a rental car anyway. We can only imagine how inconvenient this must be for working people - because being retired it is terribly inconvenient. We already received a text from Koons asking if we would like to sell our car because used cars are a hot commodity right now. We miss our 2016 Subaru for so many reasons. I hope this ordeal ends sooner than later.