Subaru Service

Since having driven to Florida and back last week it was time for a car check at the Subaru dealer. The last service appointment was in July for what we remembered was a pretty thorough affair. Our Forester is two years old and already at 39,000 miles. So we weren't sure what the actual service needed was, but we had an engagement for lunch, so we requested a loaner. We got a 2018 outback with a keyless entry and starter. Our first Subaru was an outback, followed by two foresters. We like the height and view of the Forester more, but I also like all the added features on the outback. Neither one of us is familiar with keyless entry and starter so I looked it up on line to make sure we didn't do something that would lock us out or anything else. The Outback is a nice enough vehicle, and I have a feeling the additional safety options are now available on the Forester too - especially the blind spot and back up and parking audible sound alarms. What we would really like is a self parking option because we have street parking in our neighborhood. It turned out we only needed an oil and filter change so we really didn't need the loaner after all. Regardless, the service is always great at the Subaru dealership. Maybe that's why we are on our third Subaru?

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Don Beyer Loyal Subaru Customer Reward

We have never owned a car for ten years. Since we moved to DC we have no desire to park a brand new car on the street to get banged up and scratched. But keeping a car for a longer time means repairs every once in a while. The air conditioning on our 2004 Subaru Forester was beginning to fail last summer and all but did this summer. It would turn on but quit after driving short distances. This was unreliable for us and intolerable if we had passengers. So we decided to bite the bullet and have the AC system overhauled with a new compressor to the tune of $1200. We pondered the option of a new car but decided against it. However, because it had to be serviced in Alexandria on Richmond Avenue, we insisted on a loaner. We got a 2014 Outback and couldn't find the parking brake until we realized it was electric. Someone left a pair of glasses between the seats. The ride felt rough and uncomfortable; the view forward seemed smaller. We also had to refill the gas tank for another $12.00 before returning to pick up our car. Because we are such "loyal customers" - I shudder to think how much we've sunk there over the years - the $70 loaner fee was waived. We were very happy to get back in to our old silver faithful vehicle and were thrilled to feel the cool air conditioner blowing on us in the 90 degree heat of the afternoon. And when we returned to the neighborhood to park, we weren't worried if the car got hit or even if a tree fell on it.