Moby Dick Rewards?

We have been going to Moby Dick House of Kabob since we moved to DC seventeen years ago. We used to drive to Arlington from DC for pick up. When we moved to northern Virginia four years ago there was a Moby Dick located about a block away. We have also been using the app consistently. Last month we earned silver status which translates in to a seventy five dollars coupon. So when we ordered last week we used the coupon. When my husband went to pick up the order they didn’t have it, so he reordered and came to get me to clarify what happened. So I went in to show them the email confirmation and the app. For whatever reason the transaction misfired. We ended up getting our tip refunded, but we added another tip for the new order. Following this episode we received another coupon saying we earned another ten dollars off and the following day we got another email saying we earned another five dollars off. All of these credits are supposedly added on the app somewhere. I’m not sure what will happen the next time we order. Technically there is a ninety five dollars credit in total available to use. I have a feeling something else will go wrong. We should actually get the next order for “free” but that’s what I thought the last time.