Showing posts with label customer support. Show all posts
Showing posts with label customer support. Show all posts

Thursday, May 12, 2022

Apple Customer Support from Canada

It’s the last thing you want to see on a Sunday morning - your Apple ID and phone number is now being used on a new iPad - that you didn’t do. That sort of thing  sends shivers up my spine and I won’t rest until the issue is resolved. Given all the scams these days I am forever vigilant. So I changed the password right away but things got balled up after that. So after several attempts at fixing things I just got frustrated. So much so that I finally broke down and called Apple support before the whole day was wasted. I was connected to a very friendly chap from Canada. He was so pleasant and entertaining that it made the whole experience worthwhile. It turns out my error was so embarrassing! I can usually figure out the problem but just couldn’t. I was confusing the verification code with the passcode! While I had him on the phone I asked about why my photo stream all of a sudden stopped working. So we tried a few things and decided that I should probably turn iCloud photos on - especially since I’m already paying $10 a month for storage and had plenty of it. He also suggested a thumb drive which ironically I already had but just don’t use that much. Within the day everything was working well. I just need to review all 67,000 photos for duplicates and delete all the garbage. I take a lot of photos for this daily blog and for the weekly photo challenge - and personal use. So both of my issues were resolved - until the next time. I hope I get someone like him again on the next call.