Estee Lauder Makeover at Bloomingdales

When I was in high school senior I was my schools’ Maas Brothers representative. That meant fashion shows, TV commercials, photo shoots, a fall gaucho outfit with boots, a spring maxi roushed dress with espadrilles, parades, and a part time job. It was also the time I learned how to use and apply makeup. Ever since that time I’ve updated my makeup line exclusively with Estee Lauder products. First it was Boston Store, then Neiman Marcus. It’s been a while since I’ve done the makeover route. In my younger days it was almost every spring and fall. So today we took a ride to Bloomingdales to see what could be done for my aging and sun damaged face. My husband has been telling me I was looking “faded” - and I have. I’ve been using almost neutral everything and it was showing. When you have grey hair, something needs to stand out. Since I had most of my hair cut off last week in a new pixie style, it would be good idea to get a “new look.” The next big thing will be new eye wear. Ever since I stopped wearing contacts almost twenty years ago I always thought I would update my glasses every so often and so often has arrived. So the “beauty advisor” did her thing and I got a couple of items. But the best part is always the “free gift” Estée Lauder seasonally has. It’s good for some skin care products, lipstick and eye shadow. I suppose as long as I think about it I’ll go to see what’s new and exciting. These days it’s hiding all the bad stuff and hopefully looking okay in the end. 

All Things Persian

Since we moved to northern Virginia almost six months ago we are starting to wean ourselves away from the appointments that require us to still go in to town. So I figured a new hair salon/stylist would be a good place to start. The goal is to have whatever it is close to our new address, walking distance preferred. I found Dolce Vita literally just down the street and searched the hair stylists. I picked the Persian name and liked what she did - a very short cut and a very interesting person. Today we went to Bloomingdales to find an updated pants and shirt that might be nice for travel/dinner with friends. We specifically went to Chevy Chase because we like the store better, but also the sales rep. She’s Persian too and has the patience of a saint. And for my sister in law’s birthday we thought Persian cookies and treats would be nice so we went to Yas in Vienna. It’s a place we’ve been going to for a few years now. They have the best desserts and such. Both my husband and I have a Persian cardiologist, and there is a Persian dentist just a block away. That may be the next change. All I know is that we are always treated with such kindness regardless of who we encounter. I should know - I’m married to one. 

Bloomingdales Customer Service

We rarely shop in Bloomingdales. Since I retired in February, I've been transitioning my work wardrobe to an every day living wardrobe that includes a lot of LLBean casual hiking clothes for the concrete jungle and travel. I didn't find anything I liked at Bloomingdales, but the Burberry sale rack had an item that neither my husband nor I could resist. My winter coats are quite old and heavy and served me well in Milwaukee for thirty years. But a more casual fall to winter shorter jacket would be a nice addition. But I didn't get the coat in the store, and decided a day or two later to purchase it on line and pick it up in store. Shortly after I made the purchase, I received an email promo code that I thought could have applied to this coat. When I went to pick it up, I asked the rep if he could use it. He credited the item, then repurchased it, but said the promo code wouldn't work in store. I mentioned that there should be a way to make the transaction work, but he basically ignored me and wasn't very helpful. When I got home I registered a concern to Bloomingdales that the rep could have told me to repurchase the same item on my smart phone, if that was the reason it didn't work. The response I received was pretty much - "too bad." I responded again and commented that it wasn't so much the promo code, but that the rep did not explain the issue clearly, didn't know, or didn't request help, and that I recently had a very minor issue with an Amazon delivery related to USPS, and the outcome was very different.  I then received another response from Bloomingdales with a thorough explanation, which would have been all I needed. But they added that they would be sending me a twenty dollar gift card. I really appreciate that they took the time to reconsider my issue - which is really all I wanted. Getting the gift card was a nice touch, but not essential. All I can say is that after working in health care for thirty years and having to respond to patient and family complaints, one better have great explanations to convey. But my faith in Bloomingdales has been restored. Thanks for your attention, explanation, and follow up.