Kohler Vinnata Kitchen Faucet Handle Broken

In June, our new Kohler Vinnata Kitchen faucet handle broke off. Needless to say, we were a bit more than irritated since we moved to our new condo in Virginia just three months ago. All of our Thermador  appliances have had problems, so this was the icing on the cake. More to come on the Thermador experience next week. Since we didn’t have paperwork for the faucet, we looked the item up on the Kohler website and called customer service. Ironically when we lived in Wisconsin, we visited the Kohler showroom and have always had Kohler products. Without hesitation the representative said she would send out a replacement handle and bonnet. We verified the color of the faucet by sending a photo. She said the bonnet was on backorder, but would send out the handle. A week passed and nothing arrived. So we made a follow up phone call asking about the status of the replacement because the order said “still processing.” Not having a working faucet in the kitchen is ridiculous. They assured us it would be sent out and I requested expedited service for the inconvenience. The handle and bonnet finally arrived last week. I didn’t think we would be able to repair it ourselves, but I checked the video Kohler sent to us that showed the steps. And yes, we did need one piece from the bonnet kit after all. So we found our Allen wrench and screwdriver and gave it a try. It felt really good to be able to fix something that I thought only a plumber or handyman could - and would have charged a few bucks to do it. It makes me wonder what else we could do - but I don’t have the patience for it. Anyway, in the end we appreciated the fact that Kohler was responsive, but don’t understand why everything requires at least one follow up phone call. Now our faucet is working again, but I really don’t like the pull down handle design - and we are always wondering when it’s going to break off again! The next big kitchen return project is the Thermador oven. Can’t wait to see how that goes. 

Kohler Kitchen Faucet Handle Replacement

When we lived in the Midwest, we took a day trip to the kitchen and bath design center in Kohler Wisconsin. We always preferred Kohler faucets and products. We just moved to our new condo in Virginia and the house is primarily Kohler, including the kitchen faucet. So we felt a great deal of disappointment when the handle fell off yesterday just after two months! Don’t ever think just because a place is new that everything works and us in great condition. We didn’t have any paperwork on the faucet so it wasn’t registered for warranty. So we called Kohler customer service to learn about our options. Aside from asking what happened and the circumstances, they simply took our contact information, and said the handle would be replaced. We weren’t sure of the material - brushed nickel or otherwise, so we sent a photo and she determined it was most likely brushed nickel. The item will be mailed, and just in case - the bonnet will also be sent. The Kohler rep emailed the installation instructions and said it shouldn’t be too difficult to fix. Yes, it was a lousy thing to happen. But at least when we called it wasn’t a hassle. That’s how we remember Wisconsin. But we are still disappointed with the faucet.