Kohler Kitchen Faucet Handle Replacement

When we lived in the Midwest, we took a day trip to the kitchen and bath design center in Kohler Wisconsin. We always preferred Kohler faucets and products. We just moved to our new condo in Virginia and the house is primarily Kohler, including the kitchen faucet. So we felt a great deal of disappointment when the handle fell off yesterday just after two months! Don’t ever think just because a place is new that everything works and us in great condition. We didn’t have any paperwork on the faucet so it wasn’t registered for warranty. So we called Kohler customer service to learn about our options. Aside from asking what happened and the circumstances, they simply took our contact information, and said the handle would be replaced. We weren’t sure of the material - brushed nickel or otherwise, so we sent a photo and she determined it was most likely brushed nickel. The item will be mailed, and just in case - the bonnet will also be sent. The Kohler rep emailed the installation instructions and said it shouldn’t be too difficult to fix. Yes, it was a lousy thing to happen. But at least when we called it wasn’t a hassle. That’s how we remember Wisconsin. But we are still disappointed with the faucet.