Kohler Vinnata Kitchen Faucet Handle Broken

In June, our new Kohler Vinnata Kitchen faucet handle broke off. Needless to say, we were a bit more than irritated since we moved to our new condo in Virginia just three months ago. All of our Thermador  appliances have had problems, so this was the icing on the cake. More to come on the Thermador experience next week. Since we didn’t have paperwork for the faucet, we looked the item up on the Kohler website and called customer service. Ironically when we lived in Wisconsin, we visited the Kohler showroom and have always had Kohler products. Without hesitation the representative said she would send out a replacement handle and bonnet. We verified the color of the faucet by sending a photo. She said the bonnet was on backorder, but would send out the handle. A week passed and nothing arrived. So we made a follow up phone call asking about the status of the replacement because the order said “still processing.” Not having a working faucet in the kitchen is ridiculous. They assured us it would be sent out and I requested expedited service for the inconvenience. The handle and bonnet finally arrived last week. I didn’t think we would be able to repair it ourselves, but I checked the video Kohler sent to us that showed the steps. And yes, we did need one piece from the bonnet kit after all. So we found our Allen wrench and screwdriver and gave it a try. It felt really good to be able to fix something that I thought only a plumber or handyman could - and would have charged a few bucks to do it. It makes me wonder what else we could do - but I don’t have the patience for it. Anyway, in the end we appreciated the fact that Kohler was responsive, but don’t understand why everything requires at least one follow up phone call. Now our faucet is working again, but I really don’t like the pull down handle design - and we are always wondering when it’s going to break off again! The next big kitchen return project is the Thermador oven. Can’t wait to see how that goes.