Mom’s IPad Saga Finally Ends

It’s over. The iPad dilemma has ended. Since February I have been fiddling around with my mom’s iPad. She passed away in February and it’s the last version I got for her. But when I tried to update the operating system, it crashed. No matter what I did, it wouldn’t work. Last Friday I put in a repair request, and a box with instructions arrived on Monday. After the decontamination process, we opened the box on Tuesday and followed the instructions, put the iPad in, and walked it down to FedEx. On Wednesday I got a notice that the iPad would be replaced, and it was scheduled to be delivered yesterday - Thursday - which it was. Obviously they weren’t able to fix it either. After the box went through another decontamination process in our foyer, we opened it this morning. And it is a new iPad, but doesn’t have a charging cord. All along the way during this process we received notifications of what to expect. They sent emails, texts, and tracking links. I’m a little sad because I wanted to keep my mom’s iPad for sentimental reasons. I still have the cover and the stylus she used so not all is lost, and I can check her emails by signing in on line. But some photos and other items were lost. At least now my husband has a new device to replace his broken mini and I don’t have to get annoyed anymore with a broken device - except the same thing happened to my iPad when I tried to update it. I was originally charged $250 for this repair - which was less than the cost of a new mini - and the pending Apple charges were dropped. I don’t remember if I bought the warranty on mom’s device. Regardless, it was a free exchange. Now I’m wondering if I should send my old one in to? It’s got a lot of my art work on it, but I’m currently using my iPad Pro. I’ll sit on that idea for awhile. Anyway, last Friday I ordered the service and the transaction occurred within the week. Who could ask for anything more?

Apple iPad Repair Request

Last Friday I opted to request a repair of my mom’s iPad. She passed away in February and we had swapped her old iPad for a newer edition a couple of years ago. When I updated it to the latest operating system, it stopped working. I tried everything, including talking with the techs, trying to get it back to ground zero, etc and nothing brought it back. Once I placed the order, I got an email from Apple about the next steps and what to expect. Yesterday in the mail I received the box to send the iPad along with instructions on preparing the iPad and where to drop it off. It needs to be charged and the SIM card needs to be removed, then put in a protective envelope and in to the padded box. I added a note with more details about the problem because “doesn’t start” didn’t seem quite enough. This afternoon we will take a walk over to FedEx for an overnight delivery to Pennsylvania. It’s a good excuse to stretch our legs and get this task accomplished. I’ll be able to follow the progress along the way. Hopefully this will be a painless and successful experience. It’s cheaper to repair this ipad rather than buy a new mini for my husband. His mini is quite old with a cracked screen that can’t be used anymore because it has “ghost strokes.” So far, so good. Let’s see how the next 5-10 day business turnaround goes.