Dunkin Donut Coffee Refund at Giant

We rarely, if ever, return anything after it is purchased. Yesterday we did our usual grocery shopping at the neighborhood Giant. We always cash in our rewards and also look for on line coupons. When we got to the coffee section my husband usually picks whatever is on sale. So he picked up a large bag of Dunkin Donut coffee thinking it was $5.99. When we got home I always check the receipt to see the overall cost of things. I was surprised to see that the Dunkin Donuts coffee was actually $11.99 - not $5.99. But what made it more confounding was that it was decaffeinated. Neither one of us would drink that in the morning. If it was regular coffee we would have just kept it. But we knew we wouldn’t ever use it - except for a rare evening decaf after dinner if we had guests. And that hasn’t happened in over three years. So we decided to see if we could return it for a refund. And, we forgot to pick up a melon earlier in the day so the return trip would service two purposes. We arrived at the customer service counter with the receipt and the product. The guy was smiling and said we didn’t even need a receipt. He made the refund without a fuss and credited it back to our card. Then we went and picked up a melon and my husband found an Opal apple he wanted to try. I don’t mind doing self check out but haven’t figured out how to process products without scan codes. The lines were kinda long but one of the cashiers who usually looks out for us opened a register to check us out. So it pretty much was an even exchange. I suppose it helps to go to the same place for things and be nice to everyone we see. At least we see it that way. 

Amazon Refund

It all started in December 2021. We ordered a water filter for the refrigerator on Amazon from a company called Depth Falo. We have ordered many filters on Amazon over the last three years. One of them did not fit and we were given a refund immediately. We always keep a back up filter on hand so we have it when we need it. So we don’t use it right away. Sometimes it takes several months until it needs changing. So when it was time to change it this time, the new filter simply did not fit in to the slot. Upon closer inspection, the new filter was slightly larger and slightly different. So we contacted the third party seller. They said we missed the three month window and would not refund the product. I told them it was defective. They didn’t care. So I contacted Amazon to report the vendor and the defective product. They guaranteed the vendor would address it because they would be contacting them instead of me. Well, I got the same stupid message that it didn’t meet the timeline. So I contacted Amazon again. They said they would contact the vendor again - and I told them I had already gone through this step already. But they insisted the vendor would respond. The vendor did respond - with the same stupid answer. So I contacted Amazon again and they said they couldn’t do anything about a third party vendor. I then asked to talk to a supervisor. I was not happy with the vendor, the product, and now Amazon because I was told twice that I would get a refund. She then offered a “goodwill” refund and charged it against another item that I just purchased that had nothing to do with the third party vendor or the filter. At that time I didn’t care. But the refund didn’t show up on the bank account credit card. So I called again to make sure the transaction occurred because it had been two weeks. I was given the transaction number so I could follow up with the bank. They said that the refund did hit and I should see it on the next statement because it was in between months. Finally I could see the transaction on line after all the time spent tracking it down. Lesson learned: Do NOT use the vendor Depth Falo and only order from the vendor who actually makes the refrigerator filters. I won’t use Amazon again for this purchase. 

Comcast Xfinity Refund Took Three Months and FOUR Requests

It doesn’t always pay to pay your bills on time every month, but we wouldn’t do it any other way. For thirteen years we had cable and internet service through Comcast Xfinity and never missed or had a late payment. When we moved from Capitol Hill to Virginia almost three months ago, we stopped at the Comcast store in Arlington to return our equipment right after we closed on our new condo. We were told we would receive our refund within a couple of weeks. Luckily I kept the receipt and the hard copy bill with the account number on it because I would be needing it not once, not twice, but three more times. Twice I called and one time I did a chat. I used the “ticket number” and it was referred to as many times. I was told to wait until May 26 because they were tracking the check. My inquiry was sent up the chain to three different supervisors. Nothing I said or did made any difference. The new home address was given on the first day, so that was not a good excuse. All of our mail had been forwarded from the old address anyway. So finally, after almost three months of waiting, the refund check arrived on Saturday. I’m sure everyone has experienced the same thing. And there’s not much you can do about it. Now we have Verizon because Comcast isn’t available in our part of Virginia. Maybe one of these days we won’t need any of them.