Thermador Warranty Repair Service

We tend to get additional warranties on certain things - like the first year of a new Apple phone, dental insurance, Subaru forester, and Thermador kitchen appliances. It has come in handy for dental crowns and extensive work, and just a bit ago it was used for the Subaru key ignition replacement and it was fully covered. Our Thermador freezer started making weird noises when the filter was changed. Whenever the ice was being made there was a squealing and grinding noise. So we called the 1-800 number and reported the issue. They set up an appointment for the next week and sent a few reminder emails. The repairman showed up earlier than expected which turned out fine. He obviously knew what he was doing just by the way he worked. So we were confident about his confidence. He basically took apart the built in appliance - something we didn’t even know could be done. So that gave us an opportunity to clean under it and and the freezer compartment. He replaced the filter head - which is located in the most awkward position near the floor and all was done. After he left there was a warning beeping noise saying that the freezer temperature was 59 degrees. So I reset the refrigerator and it turned itself on and off and the lights in the house blinked. But then there was a humming noise which didn’t seem right. So after a bit we called the repair service back and requested someone to come back to check it. Of course the phone call got disconnected. So rather than call back we kept checking to see if the freezer was becoming colder and luckily it was. After a couple of hours we started to hear the ice fall and everything seemed “normal.”  I just wish the serviceman informed us to expect what would happen. I should have also asked for his local phone number. But I was happy the work was covered by warranty. 

Thermador Filters Arrived

We just replaced the filter in the Dyson air purifier. Those things are not cheap! The HVAC filter was also just replaced and we are still waiting for the prepaid  “spring” HVAC and water heater checkup. After spending several sessions back and forth with Amazon about a third party vendor who sells junk filters, we finally decided it was time to order the filters from Thermador rather than suspicious vendors at Amazon. We are still waiting for a refund. We decided to get a three pack to save the hassle of ordering all of the time. The filter is placed in a very peculiar location - at the bottom of the unit behind the freezer drawer. You literally need to get on the floor to remove and replace the item. So when the reminder came on the screen that it was time to finally replace the filter we were glad that the Thermador filters finally arrived this week. Because we have been having issues with faulty filters we were nervous about these too. The instructions said to keep the slot horizontal once it was inserted. We did, and nothing happened even after resetting the filter menu option. So we pulled it out and tried it again, reset the filter option and still nothing happened. So I went back to my photo library to three years ago to see how the notch was set. It wasn’t in a horizontal position; it was on an angled position and there was actually a notch that was barely visible to show the correct position. When we turned the filter to that angle the refrigerator made a very strange noise. So we reset the filter option again and waited to see if the ice would start to tumble. This time it worked. The last thing we wanted to do was call for service for such a nonsensical thing. We had to do it before. I’m just glad we didn’t need to do it again. 

Mysterious Icemaker

We moved to northern Virginia three years ago from Capitol Hill. With the move to a new condo came new kitchen appliances.  We never had much luck with ice makers. They have usually stopped working not long after the first year - even with filter changes. That happened to three refrigerators that belonged to us. So we were thrilled when the Thermador refrigerator seemed to behave as it should. The hardest part about keeping it going was changing the filter that is located in the oddest place. You literally need to crawl on the floor to reach it on the bottom of the unit with the freezer door open. In December we noticed that the ice maker wasn’t working - surprise! So we read about it and decided to change the filter even though it wasn’t due. It didn’t make any difference. Since we have a warranty on the appliance we thought we would call once the omicron surge subsided. In the interim we started using the small ice cube tray. At the end of January my husband decided to readjust the filter that was already in place by removing it and reinserting it. He said he heard a “whoosh” noise. And wouldn’t you know that within the hour the ice cubes started to fall. I’m not sure what made him think to do whatever he did and we are so happy that the unit is working again after a month or more of nothing. It doesn’t take much to make us happy these days. Yesterday the reminder came on to change the filter. I just reset it because it has hardly been used. Let’s hope it doesn’t mess things up. Now the ice bin is full to the top and we are not hearing the sounds of the ice being made right now. So we removed some of the cubes to see if it’s still working. We will keep our fingers crossed. 

Thermador Refrigerator Water Filter Impossible to Remove

When we first moved in to our new condo in northern Virginia about six months ago from DC, we had nothing but problems with the Thermador appliances. The microwave didn’t work, the oven could not hold a temp above 350, the dishwasher didn’t dry the dishes well, and the refrigerator water filter was impossible to remove. The filter is also located in a very odd place so it is difficult to access behind the pull out freezer door. All of these irritants resulted in several service calls. The oven was eventually replaced because three repair jobs didn’t work. We ended up buying a small microwave so we could at least use the kitchen! Even the service man had trouble getting the filter removed after our building maintenance man couldn’t get it to budge. I started using extra dry on the dishwasher and that helped with the dishes. On the flip side, our LG washer and dryer are running perfect! So it’s been six months since we changed the refrigerator water filter and we are back to where we were - neither my husband nor I could get the darn thing out and no You Tube videos were helpful. My husband at least got it turned half way, but that resulted in no more ice. So I filled our old ice cube tray just in case. And rather than try to do something on the weekend we decided to wait until Monday to try again.  So he turned the filter back to its original position and the ice at least started again. I hope we don’t have to call Thermador AGAIN because we can’t get the filter out. I have never heard of so many problems with appliances although the ice cube makers never worked in any of our GE refrigerators. What should be a simple maneuver isn’t. I suppose things could always be worse.