Friday, October 9, 2020

Harris Teeter Grocery Curbside Pick up

Wegman’s new store will be opening soon. We live a couple of blocks from Giant, and Safeway and Harris Teeter are all options. We have been having groceries delivered from Giant since March, along with a couple of Instacart deliveries from Fresh Market. We thought it might be time to experiment with curbside pickup. I prefer using the grocery in house staff rather than a random Instacart delivery person, so I now have apps for all the above. There are some items you can only get at one or the other place and that determines who we order from. Angel food cake is something that’s been difficult to find and get - but Harris Teeter had it available on their app menu. So I ordered groceries from them this week and found out you are able to add comments about a specific item as well as request something that may not be on the menu. You can also add to the order if you forgot something - Safeway doesn’t. The curbside pick up however, was tricky. I called the store before three to let them know we were on the way, hoping to avoid unnecessary delay. It’s nice that the pick up is covered in a garage in case of inclement weather, but the process is a bit less organized for “express lane” because you need to push a button, give your name, and hope someone will be there shortly. For whatever reason, they didn’t have our order - not under our name, but finally found it under our number. After forty five minutes of waiting, they were finally delivered. In the meantime about 5-6 other customers came and went. I would like to shout out to Simone, who handled our situation with great efficiency and politeness. She also made sure we got the senior discount and five more dollars off for the mishap. She also said Thursdays are the busiest days to pick up groceries due to the senior discount. We ended up paying more in tips for the superb service, but it was worth having the opportunity to meet such a wonderful person. We don’t care for the paper bags, but best of all, we got my angel food cake. Next time we will wait for the email that tells us the groceries are ready. 















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