Thermador Replacement Oven Finally Arrives

Finally! After over three months of having a stove that did not work, our Thermador oven was finally replaced. It took an extraordinary amount of time, service calls, phone conversations, emails and frustration. We became fast “friends” with the repairman man Jason as he was here three times to diagnose, order parts, and replace parts - only to be told that we would have to put the oven on broil before we baked! And even then, the oven took forever to preheat, and still would not reach a temperature above 350 degrees. We bought an oven thermometer to see for ourselves to prove a point. Having just moved to our new condo, it was very disheartening for all of our Thermador appliances to have problems - the microwave never worked, the refrigerator had a filter inserted incorrectly requiring three people to finally figure it out, and the dishwasher inconsistently dried - but we could live with that. Then to top it off, the Kohler faucet handle broke off. But not having an oven was just unacceptable. So we worked the warranty route as best as we could, but only until we got a building VIP number and email did we get any action. We had to sign off on the agreement that if the replacement oven required any counter adjustments that we would be responsible for the expense. What choice did we have? And the oven we were getting was the next generation - it was a bit different than the one we had. Luckily the new oven fit in the old space without having to change the counters. But before we could use it we needed to broil and bake for fifteen minutes to get rid of the smell and smoke. I thought the builders should know our situation and voiced our concerns over the phone and provided documentation via email. They listened, but we are still dealing with several other house items that require attention that have occurred since the initial walk through. None of these items are worse than the structural issues we dealt with when we lived on Capitol Hill in an old 1890’s building. But we did expect a lot less problems in a brand new place. Can we hope this is the end of them? I have some doubts.