Subaru Customer Service

Our 2016 Forester is our third Subaru vehicle. We have always been happy with Subaru. When we bought our last car we unexpectedly received an impressive overnight luggage piece - thanking us for buying another Subaru. Because of all the automated systems on any new car, we have a Starlink subscription for vehicle health reporting that costs $99 per year. It tells you every month when a new report is released and gives you a status report in the key functions. It actually staved off a potential issue when it warned us our tires needed air. However, over the last several months I’ve been having back and forth email communications with Kelly informing her that we no longer receive email updates, and also that the report is erroneous - the check engine light and eyesight systems require attention - which they don’t. It meant several back and forth visits to the Subaru shop - and nothing seemed to help. Finally I said it wasn’t fair to pay for a subscription that didn’t provide us with correct information for the last year. And they listened. In spite of the fact that the report finally was corrected a month or so ago, Kelly sent a check to reimburse us for the last year subscription. On top of that, Subaru also provided free access to our Carfax report for as long as we own the car - a $99 per year value. So, in the end we really appreciate Subaru customer service. Thanks Kelly for all your help!