Saturday, May 22, 2021

Jewelry Vendor Snafu

Usually when a purchase is made with a credit card the charge hits the statement almost immediately. My husband had his wedding ring resized at a neighborhood jewelry store a few weeks back. When we went to get an estimate, there was a sign in the door that they were closed due to a medical emergency. Eventually we got both the estimate and repair work done. The funny thing was it that the charge for the work never hit the statement. We checked it for a few days - on both of the cards we use because we didn’t remember which one it was. We called one of the card numbers to see if there was some sort of glitch. Having heard none, I thought it must be a vendor problem. For whatever reason, the charge just didn’t go through - unheard of. I remembered my husband using a specific card and also signing the receipt. So we drove over to the shop and asked if  they could check on this charge. It was then that they called their vendor and realized that they hadn’t received any payments since April 23! Apparently before or when the medical emergency happened the owner didn’t or forgot to make some sort of switch or notation. In a couple of days the transaction finally hit our credit card. The people in the shop were shocked that we came in to let them know that the invoice didn’t go through. I can’t imagine not telling them. 








No comments:

Post a Comment