AboutSS Vendor Scam and Amazon Response

When we moved to northern Virginia over two years ago the condo had Thermador appliances in the kitchen. That means we needed to order filters for the refrigerator. Amazon is our go to for things like this. We have been ordering filters several times and never thought twice about it. About every six months it gets changed without incident - until last month. Our back up filter was ordered through Amazon from a vendor called aboutss. The filter we received looked the same as all the others, but when we tried to insert it in to the very odd place the filter resides, it just wouldn’t go in. We even asked the resident mechanic to try and he failed. So we put the old one back in - without a hitch. I contacted the vendor on Amazon to ask if there was a reason this happened but did not get a response. I asked a second time and still didn’t get a response. So I contacted Amazon support to complain about the vendor not responding. The reason we didn’t contact them sooner was because I didn’t need to use the filter right away. The Amazon response was what I expected - they would be filing a complaint against the vendor and would provide a full refund. This is the first time I have had to lodge a complaint against a third party vendor on Amazon. It’s nice to know someone continues to believe in customer service. And it was all done via chat. Thanks Amazon. Follow up emails regarding the filed complaint and the refund were sent immediately. As for aboutss - I hope you go out of business.